What is Confidence, Trust & Hope ?

CONFIDENCE:
Once all village people
decided to pray for rain. On
the day of prayer all people
gathered and only one boy came
with an umbrella...... that's
Confidence...

TRUST: 
Trust should be like the
feeling of a one year old baby
when you throw him in the air;
he laughs.....because he knows
you will catch him........ That's Trust............

HOPE: 
Every night we go to bed, we
have no assurance to get up
alive in the next morning but
still we have plans for the
coming day..........that's Hope..........

KEEP CONFIDENCE!
TRUST OTHERS!
NEVER LOSE HOPE!
Keep Smiling....

How to Build Trust & Develop Relationships with Clients and Employees That Last a Lifetime

When it comes to customer loyalty, nothing is more important than the trust you develop with your customers. Research from Texas A & M University says if customers see you as being trustworthy and reliable and if customers see you fulfilling your promises then they will become enthusiastic customers for life.

The same is true with your co-workers. If your employees see you telling the truth, even when it's not easy or comfortable to do so then you'll build an incredible bond of trust with them. And with that bond of trust will come more cooperation and motivation. 

The lesson is clear. If you want your customers to remain loyal, you must earn and keep their trust. If you want a stronger team at work, you have to build a foundation of trust. 

So trust is your ultimate competitive advantage. 

Now, how do you build or re-build trust? 

4 Ways to Build Trust, Gain Loyalty & Retain Employees and Customers for Life :

1. Assume The Best About Your Employees And Customers :

When something goes wrong, or when the other person disappoints you, start by assuming the best. Don't immediately jump into the fray, pound your desk, froth at the mouth, and demand to know why your employees or customers did something so stupid.

Instead, honor the other person. Rather than focus on WHO's to blame for what went wrong, focus on WHAT can be done about it. That takes the focus off the past and off the other person. It puts the focus onto the future where the two of you can work together.

Besides, if you jump in too quickly, blaming someone for what happened, you'll often embarrass yourself. You may find out that you're really the one to blame for the problem that occurred. 

2. Stick Up For Your Customers Or Employees When They're In The Right :

You build trust when you speak out on someone's behalf, especially when it's not politically popular or interpersonally comfortable. Martin Luther King, Jr. said, "In the end we will not remember the words of our enemies but the silence of our friends."

I'll never forget the time I chaired the task force of a charitable organization. Over a period of time, it came to my attention that the organization had misused funds on several occasions. My task force members urged me to confront the Board and document my findings. They would be there to back me up. 

I did that, but not one of the task force members backed me up when the top leaders lashed out in defense and aggression. If nothing else, I learned that Dr. King was right. It was the silence of my "friends" that I remember the most today.

3. Refuse To Gossip :

There's something very alluring, and maybe even a little satisfying, about sharing a negative tidbit. It may make you feel a bit superior, but you've got to fight the urge to add to the gossip and the people bashing that may go on in the company cafeteria or behind a customer's back. You just can't do it.

The reason is simple. 

Negative gossip almost always gets back to the person you are discussing. That's just the nature of juicy, negative, sensationalized news. And to make matters worse, the version that gets back to the person you discussed is almost always worse than the version you shared. 

4. Keep Your Promises :

Nothing destroys trust faster than failing to keep your promises. 

Think about it. No one ever forgets a promise. You tell your child you'll take her to the amusement park, and she'll remind you fifteen times that "you promised." 

You tell a colleague that you'll get back to him, and he sees it as a promise. You tell a client, that an assignment will be finished by tomorrow and she sees it as a promise. And it doesn't work to go back to them and say you forgot or you got busy. In their minds, you broke your promise, and the trust between the two of you is damaged.

So, if you want to build trust, the solution is simple. Keep your promises.

A Final Thought :

Don't get discouraged, if you're in the process of building or re-building trust in a relationship. Trust takes time. 

Just as it takes more than one block to build a fortress, it takes more than one action to build trust. It takes a lot of blocks, put down … over time … to get the results you want. It works the same way when you're building trust. 

Go ahead and use the four trust building blocks I've just given you and you will: 

- Become a better leader and manager

- Retain your employees – (Don't forget high employee turn-over = higher costs)

- Keep your customers who want to buy from you over and over again for life

- Achieve more than you ever thought possible 

And, it's all because trust is the "ultimate competitive advantage."

- By Alan Zimmerman

Anything Is Possible

Believe in Yourself,
and Remember that
Anything Is Possible

Believe in what makes you feel good.
Believe in what makes you happy.
Believe in the dreams you've always wanted to come true,
and give them every chance to.

Life holds no promises
as to what will come your way.
You must search for your own ideals
and work towards reaching them.

Life makes no guarantees as to what you'll have.
It just gives you time to make choices
and to take chances
and to discover whatever secrets might come your way.

If you are willing to take the opportunities you are given
and utilize the abilities you have,
you will constantly fill your life
with special moments and unforgettable times.

No one knows the mysteries of life or its ultimate meaning,
but for those who are willing
to believe in their dreams and in themselves,
life is a precious gift in which anything is possible.

- Dena DiIaconi

Motivational Story - Pray, Aim High and Stay Focused!!!

There once was a man who had nothing for his family to eat. He had an old rifle and three bullets. So, he decided that he would go out hunting and kill some wild game for dinner.As he went down the road, he saw a rabbit. He shot at the rabbit and missed it. The rabbit ran away.Then he saw a squirrel and fired a shot at the squirrel and missed it. The squirrel disappeared into a hole in a cottonwood tree.

As he went further, he saw a large wild “Tom” turkey in the tree, but he had only one bullet remaining. A voice spoke to him and said, “Pray first, aim high and stay focused.”

However, at the same time, he saw a deer which was a better kill. He brought the gun down and aimed at the deer. But, then he saw a rattlesnake between his legs about to bite him, so he naturally brought the gun down further to shoot the rattlesnake. Still, the voice said again to him, “I said ‘Pray, Aim high and Stay focused.” So, the man decided to listen to God’s voice.

He prayed, then aimed the gun high up in the tree and shot the wild turkey. The bullet bounced off the turkey and killed the deer. The handle fell off the gun and hit the snake in the head and killed it. And, when the gun had gone off, it knocked him into a pond. When he stood up to look around, he had fish in all his pockets, a dead deer and a turkey to eat for his family.

The snake (Satan) was dead simply because the man listened to God.

Moral of the story:

Pray first before you do anything, Aim and shoot high in your goals, and stay focused on God.

Never let others discourage you concerning your past. The past is exactly that, “the past.”

Live every day one day at a time and remember that only God knows our future and that he will not put you through any more than you can bear. 

Do not look to man for your blessings, but look to the doors that only He has prepared in advance for you in your favor.

Wait, be still and patient: keep God first and everything else will follow.

- Author Unknown

Quick Tips to Improve Self Confidence

Here are some quick tips to improve your Self Confidence. If we are committed to have a healthy self confidence there are many things you can do every day to boost your self confidence, each small steps that will help you to reach your goal. The good news is that self-esteem is not fixed and can be improved, try some of the steps below to boost your confidence and self-esteem.

1) Identify your successes. Everyone is good at something, so discover the things at which you excel, then focus on your talents. Give yourself permission to take pride in them. Give yourself credit for your successes. Inferiority is a state of mind in which you've declared yourself a victim. Do not allow yourself to be victimized.

2) Look in the mirror and smile. Studies surrounding what's called the "facial feedback theory" suggest that the expressions on your face can actually encourage your brain to register certain emotions. So by looking in the mirror and smiling every day, you might feel happier with yourself and more confident in the long run.

3) Exercise and eat healthy. Exercise raises adrenaline and makes one feel happier and healthier. It is certainly an easy and effective way to boost your self-confidence.

4) Turn feelings of envy or jealousy into a desire to achieve. Stop wanting what others have just because they have it; seek things simply because you want them, whether anybody else has them or not.

5) When you're feeling superbly insecure, write down a list of things that are good about you. Then read the list back. You'd be surprised at what you can come up with.

6) Don't be afraid to push yourself a bit - a little bit of pressure can actually show just how good you are!

7) You can try taking a martial arts or fitness class/course (or both). This will help build confidence and strength.

8) Invest in some new clothing and donate some of your old clothing to send a message to yourself that you both look sharp and feel sharp.

9) Try to make yourself talk positively at all times. When you hear yourself saying you can't do something, stop and say you can. Unless you try, you will never know whether you are able to or not.

10) Don't get wrapped up in your mistakes and dwell on bad points; they can contrast your good points or even give you something to improve. There's no feeling like being good at something you were really bad at.

11) Don't confuse what you have with who you are. People degrade their self worth when comparing possessions.

12) Surround yourself with nurturing friends, not overly critical individuals who make you feel inadequate or insecure. This could do great harm and damage to your self confidence.

The Four P's of Persuasion

Perception Is Everything :

There are four "Ps" that will enhance your ability to persuade others in both your work and personal life. They are power, positioning, performance, and politeness. And they are all based on perception.

Develop Personal Power :

The first "P" is power. The more power and influence that a person perceives that you have, whether real or not, the more likely it is that that person will be persuaded by you to do the things you want them to do. For example, if you appear to be a senior executive, or a wealthy person, people will be much more likely to help you and serve you than they would be if you were perceived to be a lower level employee.

Shape Their Thinking About You :

The second "P" is positioning. This refers to the way that other people think about you and talk about you when you are not there. Your positioning in the mind and heart of other people largely determines how open they are to being influenced by you.

In everything you do involving other people, you are shaping and influencing their perceptions of you and your positioning in their minds. Think about how you could change the things you say and do so that people think about you in such a way that they are more open to your requests and to helping you achieve your goals.

Be Good At What You Do :

The third "P" is performance. This refers to your level of competence and expertise in your area. A person who is highly respected for his or her ability to get results is far more persuasive and influential than a person who only does an average job.

Commit to Excellence :

The perception that people have of your performance capabilities exerts an inordinate influence on how they think and feel about you. You should commit yourself to being the very best in your field. Sometimes, a reputation for being excellent at what you do can be so powerful that it alone can make you an extremely persuasive individual in all of your interactions with the people around you. They will accept your advice, be open to your influence and agree with your requests.

Treat People Politely :

The fourth "P" of persuasion power is politeness. People do things for two reasons, because they want to and because they have to. When you treat people with kindness, courtesy and respect, you make them want to do things for you. They are motivated to go out of their way to help you solve your problems and accomplish your goals.

Being nice to other people satisfies one of the deepest of all subconscious needs, the need to feel important and respected. Whenever you convey this to another person in your conversation, your attitude and your treatment of that person, he or she will be wide open to being persuaded and influenced by you in almost anything you need.

Perception Is Reality :

Again, perception is everything. The perception of an individual is his or her reality. People act on the basis of their perceptions of you. If you change their perceptions, you change the way they think and feel about you, and you change the things that they will do for you.

- By: Brian Tracy

10 Tips to Get Organized & Energized

Organize Life & Feel Great

Change life by taking action to get organized and energized! Inaction leads to anxiety. Action gets things done. The sooner you take action, the faster you feel great. Overwhelm is common. It does not make you any less of a person. It is all in how you deal with it that counts. 

Follow these 10 tips to get organized and energized, then begin!

1 - Get your ‘to do’ list out of your head and into a system - Your brain is more efficient with less clutter just like a computer. Go through the areas of your home and jot down what needs to be done in each area.

2 - Set your priorities - What needs to be handled first? What is draining your energy more than anything else? What is most important? Mark your priorities. When it comes to clutter clearing off a countertop, table top, or the floor can be very motivating once you see the difference. It energizes you to continue forward.

3 - Begin with one small space you know you can do - Overwhelm causes paralysis so shift thoughts to a place that supports you to take action. Instead of focusing on the ‘can’t’ focus on the ‘can’. Choose one small area that you know you can do.

4 - Everything has a home - Give every item a home. Choose a home that is convenient, saves you time, and makes sense. Hardware with hardware. School supplies with school supplies. The hammer is not in a living room drawer (unless, of course, it makes sense).

5 - Some tasks are easier than you think - If you watch tv in the evening pull out a drawer or grab a pile. Sort through it as quickly as possible, clean it, and put it back nice and neat. Just like that!

6 - Get your head in the game - Focus on what it will look like at completion. Thinking of the task itself may bring up negative thoughts and feelings whereas seeing the space as you want it can work as a magnet to pull you in action towards that ideal end result.

7 - Move through clutter quickly - Sort into piles and have boxes/ bags handy for: trash, donations, give aways, recycling, things to sell, things going to another space, etc. Avoid the temptation to reminisce long on what you find. It can steal your time.

8 - Rejuvenate and reward yourself - Take breaks every 90 minutes to rejuvenate. Reward yourself along the way. Take time to feel good about what you are accomplishing. Remember how great it feels and allow that to motivate you in days to come.

9 - Put systems in place to maintain - When you create a home for something inform other family members. When you add new shoes, clothing item, kitchen item, toy, etc. to a cabinet or closet get rid of something.

10 -Begin! Begin! Begin!

Organize life one step at a time. You can do it! Take action to create the environment you get excited to come home to…Starting Now!

- By Beth Tabak